THE HIGH LEVEL DESIRED OUTCOME (S) RESULTING FROM THE IMPLEMENTATION OF THE POLICY AND / OR THE REASONS WHY THIS OUTCOME (S) IS NECESSARY.
No unauthorised product may be sold from the outlet. An unauthorised product being sold out of an outlet is in conflict with both brand standards as well as food safety standards.
POLICY
THE ACTION (S) THAT NEEDS TO TAKE PLACE AND / OR THE STANDARD THAT NEEDS TO BE ACHIEVED IN ORDER TO ACHIEVE THE POLICY OBJECTIVES.
Only approved products can be loaded onto the outlet point of sale. Only approved ingredients/ products can be purchased from an approved supplier.
PERSON RESPONSIBLE (ACCOUNTABILITY)
Bold = Responsible Person (s)
Store Manager
Supervisor
Cashier
Forecourt Attendant
Shop Assistant
Kitchen Assistant
Site Administration
Site Finance
Product Administrator (MSO)
Dealer / Franchisee
Regional Business Manager (MSO)
Country Manager (MSO)
FREQUENCY OF POLICY IMPLEMENTATION
Bold = Frequency (s)
Daily
Weekly
Monthly
Start Up / Once Off
Ad Hoc
Recurring
ABBREVIATIONS & DEFINITIONS
APPROVED SUPPLIER
This is a supplier that the franchisor has negotiated and agreed ingredient and price with.
APPROVED PRODUCT
This is a product that the franchisor has made available for a franchisee to sell from the outlet.
APPROVED INGREDIENT
This is an ingredient that is used as an input into a recipe. eg: Frozen pie, Tomato, flour, etc.
POLICY IMPLEMENTATION
PROCEDURES / ACTIVITIES / STEPS THAT NEED TO BE COMPLETED SEQUENTIALLY TO ACHIEVE THE POLICY OBJECTIVES. THE POLICY IMPLEMENTATION FORMS THE BASIS FOR BUSINESS REVIEWS.
Before the outlet begins to trade, the outlet must enquire from the franchisor what products are available for sale, which ingredients are available from which suppliers.
All products / ingredients must be purchased from approved suppliers. A product may not be purchased from anywhere. eg: Coke 330ml
Products, suppliers, ingredients and pricing must all be loaded into the outlet point of sale by the franchisor before the franchisee can begin to trade.
TOOLS
JOB AIDS / CHECKLISTS / USER GUIDES / DEVICES / SIGNAGE THAT ARE NEEDED TO IMPLEMENT THE POLICY.
POINT OF SALE (Your point of sale will be a reflection of approved products that you may sell at that point in time.)
TRAINING
Management Training
On-site Training
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