Readiness Review Checklist Policy

POLICY OBJECTIVE (S)

The ‘ready to trade’ checklists are to be completed during the day to ensure that the customer-facing parts of the business are looking their best.  This will ensure that customers turn off the road, get out their car and get out their wallet to spend their money.

POLICY

The dealer is to ensure that the customer-facing parts of the business are being attended to by the supervisors doing the checklists and the managers advising and providing actions to improve.

PERSON RESPONSIBLE (ACCOUNTABILITY)

Bold = Responsible Person (s)

Store Manager	Supervisor	Cashier
Forecourt Attendant	Shop Assistant	Kitchen Assistant
Site Administration	Site Finance	Product Administrator (MSO)
Dealer / Franchisee	Regional Business Manager (MSO)	Country Manager (MSO)

FREQUENCY OF POLICY IMPLEMENTATION

Bold = Frequency (s)

Daily

Weekly

Monthly

ABBREVIATIONS & DEFINITIONS

Ready to Trade Apps	These are a ‘group’ of apps that are completed in order that the site is ready to trade.

POLICY IMPLEMENTATION

Site Supervisor:

Every day, the site supervisor is to complete the 4 ‘Ready-To-Trade’ apps.  The apps are as follows:

• Exterior Ready
• Marketing Ready
• Shop Ready
• Food Ready

The 4 apps ALL need to be completed 3 times per day as follows:

• 06h30 (This is to ensure that the site is ready for the breakfast trade)
• 11h30 (This is to ensure that the site is ready for the lunch trade)
• 15h30 (This is to ensure that the site is ready for the dinner trade)

As soon as an app is completed an email is sent to the site manager with a ‘result’ as well as a link to the images that were taken whilst the app was being completed.

Site Manager:

Each completed app will result in an email being sent to the site manager and the RBM.  Every day, the site manager is use this to review the previous day’s 4 ‘Ready-To-Trade’ apps as follows:

• By 08h00 (Review one of each of the 4 ‘Ready Apps’ from the previous day.)
• Whilst reviewing the inputs from the ‘Ready Apps’ as well as the PDF attached to the email, complete the ‘Readiness Review Checklist’ by clicking on the ‘link’ at the bottom of the email to see the photos/ images attached.

Regional Business Manager (RBM):

Every day, the RBM is to review the previous day’s 4 ‘Ready-To-Trade’ apps from each store as follows:

• 08h00 – 10h00 (Review that the Manager of each site is intervening and doing the ‘Readiness Reviews’ daily)
• 08h00 – 10h00 (Whilst reviewing the inputs from the ‘Ready Apps’ as well as the PDF attached to the email, complete the ‘Readiness Review Checklist’ by clicking on the ‘link’ at the bottom of the email to see the photos/ images attached.)

TOOLS

JOB AIDS / CHECKLISTS / USER GUIDES / DEVICES / SIGNAGE THAT ARE NEEDED TO IMPLEMENT THE POLICY.

The Retsol Apps are used for the supervisor to complete the 4 readiness checklists.

A form is used to do a review on the Retsol Apps inputs

Puma Botswana Readiness Review Checklist

Puma Zambia Readiness Review Checklist

TRAINING

Internal